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  • PA Careers | EIHAB Human Services

    New York Careers Pennsylvania Careers Open House Interviews PA Open Position PA Apply DSP Needed Shifts Join Our Team Are You Seeking a Career with a Purpose? ​ At EIHAB, we're searching for driven individuals to join our exceptional team of human services professionals. Our Human Resources Department is committed to nurturing a highly trained, diverse workforce, attracting and retaining the finest talent in the industry. ​ We firmly believe in investing in the professional growth and development of our staff. That's why we offer a plethora of training opportunities, allowing our team members to expand their skill sets and advance their careers. If you're ready to make a meaningful impact and embark on a fulfilling career journey with EIHAB, we encourage you to reach out. For any questions or inquiries, please don't hesitate to contact our Human Resource Department at hrpa@eihab.org . We look forward to hearing from you! Come and Walk On By ! ​ Are you seeking exciting career opportunities? Look no further! EIHAB is thrilled to announce our Walk-In Recruitment Days, where we're on the lookout for talented individuals like you to join our dynamic team. From 10am to 2pm, Monday through Friday. Why Attend? Explore Diverse Roles: Discover a range of career opportunities suited to your skills and aspirations, including positions in direct care, leadership, coordination, management, and beyond. ​ Immediate Interviews: Skip the wait and meet directly with our hiring managers for on-the-spot interviews. Bring your resume and be ready to showcase your talents! Learn About Our Company: Get to know EIHAB, our values, and our commitment to providing exceptional services to our clients. Meet current team members and learn firsthand about our inclusive and supportive work environment. Competitive Benefits: Find out about our competitive salary packages, comprehensive benefits, and opportunities for professional growth and advancement. What to Bring: Updated Resume Identification (e.g., driver's license, passport) Any relevant certifications or portfolio materials​​ For Full Time - Need Driver's License Don't miss this opportunity to join a team dedicated to making a difference in the lives of others. Whether you're an experienced professional or just starting your career journey, we want to meet you! For more information, please contact the Human Resource Office at hrpa@eihab.org or call 570-996-6288 and ask for Human Resources. We look forward to welcoming you. Open DSP Shifts Need a Day Shift? 7-3pm - Sun-Thur. 7-3pm - Tue-Sat 7-3pm - Weekends Residential Svcs ​ Lehigh, Pennsylvania Tunkhannock, Pennsylvania Need an Evening Shift? 3-11pm - Sun-Thur. 3-11pm – Tue-Sat 3-11pm – Weekends Residential Svcs ​ Lehigh, Pennsylvania Tunkhannock, Pennsylvania Need an Overnight Shift? 11-7am - Sun-Thur. 11-7am – Tue-Sat 11-7am – Weekends Residential Svcs ​ Lehigh, Pennsylvania Tunkhannock, Pennsylvania Need a Per Diem? Hours as Needed Residential Svcs ​ Lehigh, Pennsylvania Tunkhannock, Pennsylvania In Person Monday - Friday from 10am - 2pm 35 East Tioga Street Tunkhannock, PA 1865718411 d applicants will receive consideration for employmen t without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, sexual orientation, pregnancy, disability, veteran status, victim of domestic violence status, or any other classification protected by the federal, state, and local law. Online Email your resume to hrpa@eihab.org Call us at (570) 996-6288 Email To Pre-Register for Our PA Open House Career Days First name Last name Email Phone What Position are you interested in? If DSP or Mid-Mgt, do you have a valid PAS Driver's License? Yes No Other Position Register Thanks for registering. See you there! Click to Complete Application

  • We At EIHAB | EIHAB Human Services

    Click here to learn more about EIHAB Services, Locations and Referrals in New York, New Jersey and Pennsylvania: Globe New York New Jersey Pennsylvania Connecting Communities, Empowering Lives. EIHAB's Gateway to Comprehensive Support and Resources Annual BBQ July 23rd Employees Only Click to RSVP The Way Forward Gala Celebrating 25 Years Join our team of skilled professionals dedicated to making a positive impact on the lives of others. CAREERS AT EIHAB New York New Jersey Pennsylvania Workforce Development EIHAB Human Services' Self-Advocacy Council empowers individuals by providing a platform for their voices. We follow the CQL model and prioritize fostering rights, inclusivity, and autonomy. ​ Through tailored initiatives and support, we aim to enhance quality of life and active participation. Join us in championing empowerment for all! Empowering Voices: EIHAB's Self-Advocacy More Info Compliance Violation Reporting Procedures Are you aware, witnessed, or been asked to participate in an action that could violate Compliance & Ethical Practices ? Call EIHAB Compliance Hotline 631-771-7718 Or Click to Submit a Compliance Concern Report Ei-Mployee Club EIHAB Employees Only ​ Request Services ​ Search Careers ​ Compliance ​ Privacy Notices Button Terms of Use ​ Donate ​ Contact Us Button Button Button Button Button Button Button

  • NJ Careers | EIHAB Human Services

    New York Careers New Jersey Careers Open House Interviews NJ Open Position NJ Apply DSP Needed Shifts Join Our Team Are You Seeking a Career with a Purpose? ​ At EIHAB, we're searching for driven individuals to join our exceptional team of human services professionals. Our Human Resources Department is committed to nurturing a highly trained, diverse workforce, attracting and retaining the finest talent in the industry. ​ We firmly believe in investing in the professional growth and development of our staff. That's why we offer a plethora of training opportunities, allowing our team members to expand their skill sets and advance their careers. If you're ready to make a meaningful impact and embark on a fulfilling career journey with EIHAB, we encourage you to reach out. For any questions or inquiries, please don't hesitate to contact our Human Resource Department at hrnj@eihab.org . We look forward to hearing from you! Come and Walk On By ! ​ Are you seeking exciting career opportunities? Look no further! EIHAB is thrilled to announce our Walk-In Recruitment Days, where we're on the lookout for talented individuals like you to join our dynamic team. From 10am to 2pm, Monday through Friday. Why Attend? Explore Diverse Roles: Discover a range of career opportunities suited to your skills and aspirations, including positions in direct care, leadership, coordination, management, and beyond. ​ Immediate Interviews: Skip the wait and meet directly with our hiring managers for on-the-spot interviews. Bring your resume and be ready to showcase your talents! Learn About Our Company: Get to know EIHAB, our values, and our commitment to providing exceptional services to our clients. Meet current team members and learn firsthand about our inclusive and supportive work environment. Competitive Benefits: Find out about our competitive salary packages, comprehensive benefits, and opportunities for professional growth and advancement. What to Bring: Updated Resume Identification (e.g., driver's license, passport) Any relevant certifications or portfolio materials​​ For Full Time - Need Driver's License Don't miss this opportunity to join a team dedicated to making a difference in the lives of others. Whether you're an experienced professional or just starting your career journey, we want to meet you! For more information, please contact the Human Resource Office at hrnj@eihab.org or call 718-276-6101 and ask for Human Resources. We look forward to welcoming you. Open DSP Shifts Need a Day Shift? 7-3pm Mon-Fri 9-5pm Mon-Fri 9-3pm Weekends Residential Svcs Day Svcs Burlington, New Jersey Middlesex, New Jersey Monmouth, New Jersey Ocean, New Jersey Somerset, New Jersey Need an Evening Shift? 3-11pm - 5 Days, Weekends 2-10pm - 5 Days, Weekends 3-8pm - Mon-Friday Residential Svcs Resipte Svcs Burlington, New Jersey Middlesex, New Jersey Monmouth, New Jersey Ocean, New Jersey Somerset, New Jersey Need an Overnight Shift? 7-3pm Mon-Fri 9-5pm Mon-Fri 9-3pm Weekends Residential Svcs ​ Burlington, New Jersey Middlesex, New Jersey Monmouth, New Jersey Ocean, New Jersey Somerset, New Jersey Need a Per Diem? Hours as Needed Residential Svcs Day Svcs Community Svcs Respite Svcs Burlington, New Jersey Middlesex, New Jersey Monmouth, New Jersey Ocean, New Jersey Somerset, New Jersey In Person Monday - Friday from 10am - 2pm 1007 US Highway 9N, Suite 202 Howell, NJ 07731 ​ All qualified applicants will receive consideration for employmen t without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, sexual orientation, pregnancy, disability, veteran status, victim of domestic violence status, or any other classification protected by the federal, state, and local law. Online Email your resume to hrnj@eihab.org Call us at (732) 358-7471 Email To Pre-Register for Our NJ Open House Career Days First name Last name Email Phone What Position are you interested in? If DSP or Mid-Mgt, do you have a valid NJS Driver's License? Yes No Other Position Register Thanks for registering. See you there! Click to Complete Application

  • NJ Leadership | EIHAB Human Services

    Meet New Jersey Leadership OVERSIGHT Calvan Davis Senior Director of Residential Services Ronza Abdeljawad Director of Quality Assurance Angelina Pagan Human Resource Coordinator SERVICES Obenga Oyetimbo Somerset Residential Director Kenia Nasanes Monmouth Residential Director Ahmed Rashid Middlesex Residential Director Amos Ifakorede Bergen Residential Director CLINCIAL INTAKE SUPPORT Isaac Awuah Assistant Director of Behavioral & Mental Health Eva Boyette Director of Intake Sam Kwak Director of Benefits Jamilah Joseph Training Coordinator

  • PA Leadership | EIHAB Human Services

    Pennsylvania Leadership Staff OVERSIGHT Paul Gibson Quality Assurance Analyst Cliff Miller Residential Director Jeri Jordan Human Resources Office Manager SERVICES Steven Garron Behavior Specialist Tunkhannock Jessica Bell Tunkhannock Program Specialist Kayla Coolbaugh Behavior Specialist Tunkhannock Joseph Will Lehigh Program Specialist SUPPORT Michael Wolfkiel Training Coordinator David Behrends Human Resources Recruiter

  • NY Leadership | EIHAB Human Services

    Meet New York Leadership OVERSIGHT Nicola Taylor, Director of Human Resources Jasmine Vargas, Director of Operations Mona Saleh, Director of Quality Assurance Mary Apollon, Director of Finance SERVICES Olalekan Adesanya, Director of Residential Services Aidatou Ayeva, Director of Community Services Mitzy St. Paul, Director of Day Services INTAKE AND CLINICAL Sandy Moreira, Intake Coordinator Chris Gauthier, Director of Nursing Kara Gubner, Director of Psychology Hadiya Chadwick,, Benefits Coordinator SUPPORT Desmond Russell, Director of Maintenance Elizabeth Adelaja, Director of Training Jose Mariscal, Director of Fleet Services

  • EIHAB Careers | EIHAB Human Services

    Join Our Team. Building Careers, together ! Well Yes, we Love Our DSPs; but we honor all of our Employees ! At Eihab Human Services, our commitment to developing and nurturing our staff to become exemplary human service professionals spans across all three states we operate in. We recognize that working in our field requires a unique blend of skills, compassion, and dedication. Our approach to staff training and development revolves around one central goal: to cultivate an environment where every employee can reach their full potential and contribute meaningfully to the well-being of the individuals we serve. ​ Here's how we strive to achieve this goal: ​ 1. Acknowledging the Special Nature of the Work : We understand that the work of Direct Support Professionals (DSPs) and other staff in our organization is not just a job, but a calling. It requires a deep level of empathy, patience, and resilience. We acknowledge and appreciate the unique qualities that our employees bring to the table. 2. Continuous Learning and Improvement: At Eihab, we believe in the power of continuous learning. We provide comprehensive training programs that equip our staff with the necessary knowledge and skills to excel in their roles. From best practices in care and intervention techniques to effective communication strategies and cultural sensitivity training, we ensure that our employees have access to resources that support their professional growth. 3. Embracing Diversity and Inclusion: We recognize that every person we serve is unique, with their own set of strengths, challenges, and cultural backgrounds. Therefore, we foster an inclusive environment where diversity is celebrated and respected. Our staff are trained to embrace cultural competency and tailor their approaches to meet the individual needs of each person under our care. 4. Celebrating Successes and Learning from Challenges: We believe that every success, no matter how small, is worth celebrating. Likewise, we view challenges as opportunities for growth and learning. Through regular feedback sessions, peer support networks, and reflective practices, we encourage our staff to share their experiences, learn from each other, and strive for continuous improvement. ​ 5. Creating a Supportive Community : Eihab is more than just an organization; it's a community of like-minded individuals united by a shared commitment to serving others. We foster a supportive and collaborative work environment where every team member feels valued, respected, and empowered to make a difference. ​ At Eihab Human Services, we are dedicated to developing and molding our staff into compassionate, competent, and resilient human service professionals. We welcome individuals who share our passion for making a positive impact in the lives of others and are committed to working with a growing team dedicated to our population. We invite you to learn more about us with an open mind and a dedication to the meaningful work we do every day. ​ ​ ​ ​ New York Office 168-18 South Conduit Avenue Springfield Gardens, NY 11434 Tel: (718) 276-6101 | Fax: 718-276-6063 ​ ​ ​ ​ New Jersey Office 1007 US Highway 9N, Suite 202 Howell, NJ 07731 Tel: (732) 358-7471 | Fax: (732)-358-7475 ​ ​ ​ ​ ​ Pennsylvania Office 723 S. State St. Clarks Summit PA 18411 Tel: (570) 319-5733 | Fax: (570) 388-3067 ​ ​ ​ ​ Click For NY Careers Click For NJ Careers Click For PA Careers

  • EIHAB Blog & Testimonies | EIHAB Human Services

    BLOG Up Close with EIHAB’s Direct Support Professionals Direct Support Professionals (DSPs) are some of the hardest working staff you will meet at any human services agency. The exceptional care that EIHAB’s DSPs provide to individuals with intellectual and developmental disabilities is truly life changing, helping to enhance the independence of hundreds of individuals who call EIHAB home. We are proud to launch our new blog that highlights the outstanding work that takes place at EIHAB every day, shining the spotlight on several DSPs who are committed to making a difference and helping our individuals to thrive. EMPLOYEE TESTIM​ONY Management; 4/2024 Throughout my tenure at Eihab, my supervisors demonstrate exemplary leadership qualities on a consistent basis. The unwavering support that I obtained from them has enriched my professional trajectory considerably. A noteworthy aspect was the extraordinary degree of guidance and support I obtained in my capacity as the newly appointed Director of the Day Hab Program. Moreover, their policy of maintaining an open door towards me has created a conducive atmosphere wherein I am at ease expressing my thoughts and apprehensions. They both bring a great deal of enthusiasm to the workplace. The time I spent working under their supervision was extremely valuable. Thank you for sharing your experience with us. EIHAB EXPERIENCES TESTIMONIALS Positivity You Can Appreciate. 01 Direct Support Professional, 5 years As a Direct Support Professional (DSP) at EIHAB, I have found my career to be deeply fulfilling and rewarding. The sense of camaraderie and support among colleagues creates a work environment that feels like a second family. EIHAB values its employees and provides ample opportunities for growth and development, including ongoing training and professional advancement. 03 Nursing The positive impact we have on our individuals and their families is truly inspiring. Seeing the progress and achievements of the individuals we support reinforces my passion for this work every day. I am grateful to be part of such a dedicated and compassionate team at EIHAB, where every day brings new opportunities to make a difference and positively impact lives 02 Financial Accounant What sets EIHAB apart is its commitment to excellence in providing care and support to individuals with disabilities. I am proud to be part of an organization that prioritizes compassion, empathy, and inclusivity in everything we do. Working at EIHAB has allowed me to make a meaningful difference in the lives of others while also experiencing personal and professional growth. 04 Direct Support Professional Starting as a Direct Support Professional (DSP) at EIHAB was challenging, but now, it's incredibly rewarding. The initial hurdles I faced were met with great support and guidance from my colleagues and supervisors. EIHAB truly values its employees and provides the resources needed to succeed. EIHAB DSP Spotlight: Hermline Calliste Hermline Calliste has been working at EIHAB for nearly three years. While working as a DSP at the agency’s Pilling 111 residence, Hermline helps to care for eight extraordinary women, ranging from 20 to 55 years old. Throughout her shifts, Hermline offers nurturing guidance and encouragement, helping individuals strengthen their daily living skills and meet their goals toward greater self-sufficiency. “I treat every task like an activity, not a job,” she explains. “I make it fun for them.” In the morning, individuals have the opportunity to choose their favorite music to play during breakfast, putting them in a good mood to start the day. They actively set the table, organizing placemats, plates, and utensils before each meal. “With every activity, individuals become more confident, comfortable, and happy,” Hermline points out. When it comes to daily grooming and hygiene, Hermline makes those activities fun, too. “I enjoy braiding the ladies’ hair and having nice conversations with them,” she says. “When they feel pretty and look pretty, it makes them feel really good.” Hermline’s nurturing, supportive demeanor stems from her 13-year teaching career in her home country of Grenada. “When I taught kindergarten, I learned all about having patience and helping others. It’s like second nature to me. This doesn’t feel like a job. It’s just me being me.” Hermline’s gentle approach has had a wonderful impact on the ladies of Pilling 111. In the time that she’s worked at the residence, Hermline has seen marked improvement in their behavior and increased self-sufficiency. “When I first started working there, I used to have to wake the individuals each morning; now they wake up themselves,” Hermline says. Communication skills have also improved dramatically. “I teach individuals how to communicate their needs and self-advocate,” Hermline explains. If individuals need help showering or dressing themselves, they know to ask for assistance. Any time they’re curious or unsure about something, Hermline encourages them to ask questions. And they often do! “We talk about everything,” Hermline says. “The ladies know that they can always come to me.” Hermline is right by their side, offering guidance and support whenever they need it, especially during medical appointments. She also accompanies individuals on community outings and marvels at the continued progress that she has seen. “When we’re at the deli, individuals display excellent money management skills. It makes them feel more independent,” she points out. Kings Plaza and Dollar Tree are other popular shopping destinations that individuals enjoy. In her work, Hermline remains accessible at all times. She never hesitates to work extra shifts, and her dedication is deeply appreciated by both individuals and staff. “Hermline goes above and beyond to help individuals,” says Melisa Adams, Residential Manager, Pilling 111. “She wears many hats at the residence – she’s a hairdresser, a counselor, she does everything. She is very attentive and always makes the individuals feel that she is engaged with them.” For anyone starting out in the human services field, Hermline has sage advice for new DSPs to succeed. “Always have a calm demeanor. If an individual is upset, never get mad or raise your voice. And always practice good listening skills,” she advises. For Hermline, the individuals’ happiness is what matters the most. If they are happy, then she is happy. “The smiles on their faces inspire me,” Hermline says. “I know I can make a difference. That’s what makes me want to come to work every day. “ Thank you Hermline for everything that you do! EIHAB DSP Spotlight: Mabi Lemus Mabi Lemus joined the outstanding team at Bohemia Day Hab as a Direct Support Professional (DSP) when the program opened at the end of 2020. During a fragile time when the world was filled with uncertainty, Mabi quickly stepped up to the plate to make sure individuals’ needs were met and that they continued to meet their goals remotely during the pandemic. She also played an integral role in keeping individuals safe, reiterating the importance of hand hygiene and mask wearing, as well as general safety practices around the house. These days, much of the Day Hab activities have shifted back to in-person, allowing individuals to work on money management goals, reading skills, and more, as they enjoy opportunities for increased socialization and community inclusion. “We try to schedule different activities that provide learning and fun,” Mabi says. Ice cream making and a trip to a local Science Center are among many activities that individuals have enjoyed recently. Bohemia’s Day Hab participants also learn vocational skills and the importance of giving back to the community. Mabi has been instrumental in securing volunteer opportunities at Pronto Food Pantry and Island Harvest Food Bank. Natalie Sandy-Rael, Program Manager, Bohemia Day Hab, explains, “Staff were tasked with finding new volunteer sites once COVID restrictions eased. Mabi embraced the team challenge and ran with it!” While performing various group leader tasks, Mabi has developed essential leadership skills. She builds the calendar and schedules volunteers to deliver food to Pronto and Island Harvest on a daily basis. Individuals also volunteer at a nearby Handy Pantry convenience store, where they help to wipe down shelves and keep track of expiration dates. “Individuals are very excited about volunteering,” Mabi says. “Some were participating one or two times a week, and now they volunteer every day!” Mabi’s fondness for EIHAB’s individuals shines through whenever she discusses her work. She enjoys the great rapport that she has built with them, and she has also developed strong relationships with family members. “Individuals tell their families about what they do at the program and families express their gratitude for the work that I am doing,” Mabi points out. Natalie praises Mabi for never hesitating to go above and beyond at Bohemia Day Hab. “When our receptionist was out, Mabi helped to work the front desk. She is also bilingual and serves as an interpreter when communicating with families who speak Spanish,” Natalie explains. “Mabi is lifesaver.” ​ For Mabi, being a DSP is more than a job. She truly enjoys what she does. “I like to see the individuals happy,” she says. “I love working with all of our Day Hab participants. I have found my calling!” Thank you Mabi for everything that you do at EIHAB! EIHAB DSP Spotlight: Granby Etienne Granby Etienne joined EIHAB Human Services as a Direct Support Professional (DSP) four-and-a-half years ago. While assisting individuals at the agency’s Tiff Ct 29 residence, he has been deeply dedicated to ensuring the highest quality care for the nine intellectually and developmentally disabled individuals who call EIHAB home. Together with his Tiff Ct 29 colleagues, Granby teaches important life skills to individuals and helps them to create a daily routine to familiarize themselves with different tasks. “We pick them up from their day program, we shower them, and prepares their meals…but most of all, we encourage them,” Granby explains. Support and encouragement are instrumental in helping individuals to build self-confidence and overcome any behavioral challenges. “We surround individuals with positivity and accommodate them the best way possible,” Granby says. When caring for individuals, Granby’s nurturing, soft-spoken demeanor helps to keep them calm when they’re having a challenging day. “If someone is non-verbal and is having trouble expressing themselves, I give them a glass of water, or I take them outside for some fresh air. This helps to relax them,” he explains. He also lends a soothing hand when it’s time to give individuals their medication. If they don’t want to take their meds, Granby never argues with them. “I just try again later and talk to them. Then they take their meds,” he says. It’s a testament to the strong level of trust he has built with the individuals. When it comes to completing household tasks, Granby has watched individuals achieve significant progress in those areas as well. “They’re particularly helpful with the laundry. They pick up the clothes and bring the basket downstairs,” Granby points out. As he continues to help individuals build greater independence and self-sufficiency at Tiff Ct 29, Granby offers these wise words of advice for new DSPs starting out in the field: “Stay focused on what you do, and try to put yourself in the individuals’ shoes. Like what you do, and success will follow.” Thank you Granby for all that you do! EIHAB DSP Spotlight: Deirdre Thompson Deirdre Thompson has worked as a Direct Support Professional (DSP) in EIHAB’s Queens Village Day Habilitation Program since May 2018. Described by her colleagues as “a creative, outgoing, and glowing person,” Deirdre never hesitates to go above and beyond to ensure that individuals reach their goals and thrive in the community. She’s one of the first staff to arrive and one of the last people to leave, often taking on extra shifts whenever needed. Deirdre usually begins her day by picking up individuals at their Queens homes to bring them to program. Since individuals on her route are non-ambulatory, she takes extra precautions to make sure they’re transported safely. And she always shows up with a smile on her face. “If you greet individuals well, they’ll have a good day, and so will you,” Deirdre says. When she’s supervising Day Hab participants, Deirdre offers support and encouragement to motivate them to achieve their goals. “One individual is writing his name,” Deirdre says proudly. Tabletop activities, such as puzzles and board games, play an important role in enhancing individuals’ cognitive skills and hand coordination. Arts and crafts offer a way for individuals to express their creative side, especially during a holiday. This past Valentine’s Day, individuals created beautiful hearts to decorate the Day Hab room. And of course, there was a party. Celebrations epitomize the family-like environment that Deirdre and her colleagues aim to create. “Seeing individuals enjoying their day is a great feeling,” Deirdre explains. “They’re enthusiastic about coming here. I always try to be here so they can be here.” Even in the most challenging times, Deirdre is ready to make a difference. She worked straight through the pandemic onsite, while individuals took part remotely. As the pandemic continues to ease, Deirdre is excited about the increase in community outings. Community inclusion activities are among what Deirdre likes best about working in human services – she’s been in the field since 1988! “Shopping excursions provide the opportunity for individuals to select items that they want to purchase, as they communicate with other members of the community,” Deirdre points out. One of her favorite memories occurred last summer when she accompanied individuals to the Canarsie Pier. “We had lunch and watched the fishermen. Individuals interacted with the fisherman and learned about the fish,” Deirdre recalls. Staying active and keeping a positive attitude are Deirdre’s go-to tips for anyone looking to become a DSP. “As long as you continue to work with individuals, you will see progress. I love this field and working with individuals. Anything that makes them happy, makes me happy.” EIHAB DSP Spotlight: Elham Elnour Elham Elnour has been working as a Direst Support Professional (DSP) at EIHAB for approximately ten years. Soon after joining the agency, she received a taste of the family-like atmosphere that exists at EIHAB’s residences – a memory that remains close to her heart one decade later. “I worked a double shift during Mother’s Day weekend, and afterwards, the individuals asked me what I was doing for the holiday,” Elham recalls. “When they found out that I had no special plans, they decided to organize a celebration.” One of the individuals, who is travel-trained, went to the store to purchase some of Elham’s favorite snacks, which Elham enjoyed at the party that individuals threw in her honor. “That was one of my best Mother’s Day’s,” Elham says. “I cried tears of joy. It was so special, and it inspired me to stay for ten years!” For Elham, EIHAB’s individuals are the reason why she comes to work every day. She has cherished the journey of getting to know them, and building a rapport that remains strong. “The individuals stole my heart,” Elham says. While caring for the five individuals who call the Canarsie residence home, Elham helps them to master “the everyday things that we all do.” She helps them to meet their goals, such as enhancing their money management skills and their ability to perform household tasks. With each activity, Elham has witnessed continuous growth, as well as increased self-awareness and time management skills. She does her best to reduce any triggers associated with behavioral challenges, building on the trust and rapport that she has successfully built over the years. Elham explains, “If individuals ever feel angry, they know they can come talk to me.” That same trust and communication also pertain to community activities. “If we’re in a store and an individual wants to buy something, they know they can ask me for a second opinion before making their purchase,” she points out. In addition to neighborhood stores, Elham also enjoys accompanying individuals to the mall, movies, and other recreational outings. She also accompanied them on a recent vacation to Pennsylvania that the residence organized. Elham never hesitates to provide support to individuals, often taking on extra shifts when needed. During Hurricane Sandy, she remained at the residence for three days in a row to ensure the residence had ample coverage. When the Canarsie area faced serious flood damage as a result of the storm, she helped to transport EIHAB’s individuals to a temporary residence to keep them safe. Throughout the pandemic, Elham was (and remains) instrumental in helping individuals adapt to the many safety protocols that have been implemented. EIHAB DSP Spotlight: James Omieri James Omieri has worked in the human services field for two decades. He joined EIHAB’s outstanding Pennsylvania team as a Direct Support Professional (DSP) in 2017, overseeing the care of individuals living in one of EIHAB’s several residences in the Lehigh Valley. He also served as a manager there. Currently, James works the overnight shift, tending to any needs individuals may have. In the morning, he’s by their side to assist with bathing, grooming, and breakfast preparation if needed. He also makes sure individuals take their medication so they can remain safe and healthy. Prior to his current schedule, James worked the day and evening shifts, enabling him to forge a strong bond with the individuals. “I got to learn their likes and dislikes, favorite foods, and different activities that they enjoy,” James explains. Outings to shopping malls, restaurants, movie theaters, and sporting events are among the many recreational activities that individuals have enjoyed. “Anywhere they want to go in the community, we’re there,” James says. “They get to choose and do something different every day of the week. It’s not about us, it’s about them.” EIHAB’s Pennsylvania location also allows individuals to connect with nature. “We have a zoo nearby, tons of parks, even a fish hatchery,” James points out. He loves watching individuals embrace life’s simple pleasures, like listening to the sound of trains as they approach the local railroad station. During Musikfest, a popular festival in Bethlehem, individuals bought souvenirs and enjoyed food and music. In more challenging times, James helped to alleviate cabin fever at the height of the pandemic by taking individuals for a ride around the neighborhood in the agency van (safety protocols were, and still are, always followed). In more “normal” times, community excursions remain among James’ favorite memories at EIHAB, with one outing resonating in particular. “We took a ride to a shopping center that was about 45 minutes away,” James recalls. “One of the individuals was especially excited to be there. He was laughing and smiling all the way home.” In addition to enabling wonderful community inclusion, James has also helped individuals strengthen their independent living skills. He’s guided individuals as they successfully perform a number of household tasks, including setting the table, loading the dishwasher, folding clothes and putting them away. Around the residence, James just wants individuals to feel comfortable and know that it’s their home. “It’s their place. DSPs are just there to foster as much independence as possible,” he says. Collaboration is key. “Teamwork and good communication with colleagues can help shape someone’s day,” James says. “If an individual had trouble sleeping, it’s up to the overnight staff to alert the morning shift that the person might be tired that day.” A positive attitude is also essential to succeed as a DSP. When helping individuals to achieve their goals, James always maintains a great attitude. “Be calm, patient, and proactive to help build trust and relationships. Positivity affects everything and helps you get to where you need to go,” he points out. For James, that includes attending school to become a Licensed Practical Nurse (LPN), another ideal job for someone with patience and compassion like James. He was inspired to attend college by his daughter, who’s currently in school. He and his wife also have a son. James is hoping to balance an LPN career with his current DSP profession and judging by his outstanding motivation and commitment, we’re sure that he will succeed! Thank you James for your great work and dedication at EIHAB!

  • Day Svcs Description | EIHAB Human Services

    DAY SERVICES DAY SKILLS PROGRAMMING EIHAB's day program is structured to provide individuals with intellectual and developmental disabilities (IDD) a supportive environment with structured activities, including job readiness skills. The program incorporates walls, likely referring to physical spaces where various activities take place. Participants engage in activities that promote socialization, independence, and skill development, including job readiness skills such as communication, time management, problem-solving, and task completion. The goal is to prepare individuals for potential employment opportunities while fostering personal growth and community integration within a safe and encouraging setting. DAY COMMUNITY BASED SERVICES EIHAB's community day services focus on habilitation and outdoor volunteering, emphasizing an environment without walls. This approach allows individuals with intellectual and developmental disabilities (IDD) to engage in meaningful activities and skill-building experiences outdoors. Participants have the opportunity to volunteer in the community, learn new skills, and develop independence while enjoying the benefits of nature and community integration. This innovative program promotes personal growth, social interaction, and a sense of purpose, creating a supportive and inclusive environment for individuals to thrive outside traditional indoor settings. GET MORE INFORMATION NY Service Locations and Application NJ Service Locations & Application

  • Corporate Compliance Program | EIHAB Human Services

    CORPORATE COMPLIANCE PROGRAM ​ ​ EIHAB Human Services is dedicated and committed to: Providing housing and comprehensive supportive services designed to meet the physical, social and emotional needs of each individual. Helping individuals whose needs have been neglected or whose circumstances have prevented use of existing services. Promoting greater public understanding the unmet needs of individuals with special needs. EIHAB Human Services is further dedicated and committed to meeting high ethical standards and compliance with all applicable laws in all activities regarding the delivery of health care through its licensed and certified facilities. It is our goal that our established and effective Compliance Program will assist the Agency in fulfilling its fundamental vision, mission, and values. As such our Compliance Plan is an integral part of EIHAB Human Services’ ongoing efforts to achieve compliance with federal and state laws relating to Medicaid billing. The Plan creates a comprehensive system of oversight for Medicaid billing, reporting and practices and describes our procedures for detecting and preventing fraud, waste and abuse. The goal of the Agency’s Compliance Program is to ensure that Medicaid eligible services are properly documented and accurately billed and that services rendered, but not properly documented are not billed. In addition, the Compliance Program establishes systematic checks and balances to detect and prevent inaccurate billings and inappropriate practices in compliance with Medicaid standards. EIHAB Human Services will communicate its compliance standards and policies through required training and communication initiatives and distribution of this Compliance Plan and the Standards of Conduct to all Affected Individuals. EIHAB Human Services has appointed a Compliance Officer who is responsible for the overall operation of the Compliance Program. A Compliance Committee works with the Compliance Officer to implement and maintain an effective Compliance Program. The Compliance Plan shall be overseen by EIHAB Human Services’ Compliance Officer who shall report directly to the Chief Executive Officer. It remains, however, the responsibility of all Affected Individuals involved in the provision of services and the billing process to comply with the provisions of the law. The Compliance Plan also advises that all Affected Individuals of the procedures to be used in reporting non-compliance with such Federal and State laws. The Compliance Plan will be consistently enforced through appropriate disciplinary mechanisms including, if appropriate, discipline of Affected Individuals responsible for failure to detect and/or report noncompliance. As is detailed within this Compliance Plan, it is the duty of all Affected Individuals to comply with the policies as applicable to their individual areas of employment or contracts. Detected noncompliance, discovered through any mechanism, such as compliance auditing procedures and/or confidential reporting of noncompliance, will be responded to in an expedient manner. EIHAB Human Services is dedicated to the resolution of such matters and will take all reasonable steps to prevent further similar violations, including any necessary modifications to the Compliance Plan and policies and procedures. EIHAB Human Services will not take any retaliatory action against an Affected Individual who, in good faith, reports actual or suspected noncompliance or illegal activities or for good faith participation in the Compliance Program. EIHAB Human Services will not take any retaliatory action against an employee if the employee discloses certain information about the Agency’s policies, practices, or activities to a regulatory, law enforcement, or other similar agency or public official. Protected disclosures are those that assert that the Agency is in violation of a law that creates a substantial and specific danger to the public health and safety; or that constitute healthcare fraud under the law; or that assert that the employee, in good faith, believes constitutes improper quality of care. A. Benefits to our Compliance Program Benefits to our Compliance Plan include, but are not limited to the following: Demonstrates to all Affected Individuals and community at large our strong commitment to honesty, responsibility and appropriate conduct. Develops a system to encourage all Affected Individuals to report potential problems that may be detrimental to the client and the Agency. Develops procedures that allow for a thorough investigation of alleged misconduct. Develops procedures for promptly and effectively conducting internal monitoring and auditing which may prevent non-compliance. Through early detection and reporting, minimizes the risk to the Agency and, thereby, reduces our exposure to any civil damages or penalties, criminal sanctions or administrative remedies. Policies and Procedures and Standards of Conduct To support the operation of EIHAB Human Services’ Compliance Program, policies and procedures are established to provide direction to Affected Individuals and address the following components of the Compliance Plan: Conflict of Interest Reporting and investigation of noncompliance Non-retaliation and non-intimidation False Claims Act and Whistleblower protections Compliance Program education and training Auditing and monitoring Billing errors and overpayments Kickbacks and business courtesies Discipline for noncompliance or failure to report Responding to governmental investigations All Affected Individuals are expected to be familiar with and knowledgeable about the Compliance Program Policies and Procedures. The Policies can be accessed at www.eihab.org or on-site. ​ The Standards of Conduct serves as a foundational document that describes the Agency’s fundamental principles and values, and commitment to conduct its business in an ethical manner. The Standards of Conduct provides Affected Individuals with guidance on requirements for conduct related to their employment, contract, assignment or association with EIHAB Human Services. ​ When any person knows or reasonably suspects that the expectations in the Standards of Conduct and the Compliance Program have not been met, this must be reported to the immediate supervisor, a member of Management, the Compliance Officer, member of the Compliance Committee, or the Chief Executive so that each situation may be appropriately dealt with. The Compliance Officer may be reached at (718) 276-6101 Extension.311. The Chief Executive can be reached at (718) 276-6101 Extension. 113. Reports may be made in person; by phone, fax, mail, or email; or anonymously by other means ​ ​ ​ Compliance Program Oversight Compliance Officer EIHAB Human Services has designated a Compliance Officer who oversees the development, implementation and effectiveness of EIHAB Human Services Compliance Program and ensures appropriate handling of instances of suspected or known illegal or unethical conduct. We have identified the Corporate Compliance Officer as Lelia Quiroz. However, in the event that the Corporate Compliance Officer is not available, we have designated and alternate contact. The following responsible individuals will receive and coordinate complaints or concerns involving our compliance operations. Mona Saleh Director of Quality Assurance mona.saleh@eihab.org 718-276-6101 Ext:214 Duties of the Compliance Officer include but not limited to: Overseeing and monitoring the implementation of the Compliance Program. Developing and implementing Compliance Program policies and procedures and Standards of Conduct. Reviewing and revising, periodically, the Standards of Conduct, the Compliance Program, and policies and procedures as changes occur within EIHAB Human Services, and/or in the law, regulations, or governmental and third-party payers. Developing, implementing, and monitoring the annual Compliance Work Plan. Reporting, no less frequently than quarterly, to the Board of Directors, Chief Executive, and Compliance Committee on the progress of implementation of the Compliance Program. Assisting the Chief Executive, Senior Leadership, Management, and the Compliance Committee in establishing methods to improve EIHAB Human Services’ quality of service and to reduce vulnerability to fraud, abuse, and waste. Developing, coordinating, and participating in a multifaceted educational and training program that focuses on the elements of the Compliance Program and seeks to ensure that all Affected Individuals, consistent with roles and any associated risk areas, are knowledgeable of, and comply with, pertinent Federal and State standards and EIHAB Human Services’, Standards of Conduct. Ensuring that excluded individuals and entities are not employed or retained by the Agency. Directing EIHAB Human Services internal audits established to monitor effectiveness of compliance standards and the Compliance Program. Independently investigating and acting on matters related to compliance, including the flexibility to design and coordinate internal investigations (e.g., responding to reports of problems or suspected violations) and any resulting corrective action with all departments, providers, and sub-providers, agents, and, if appropriate, independent contractors. Coordinating internal investigations and ensuring the implementing corrective action. Developing policies and programs that encourage managers and employees to report suspected fraud and other improprieties without fear of retaliation. Providing guidance to Management medical/clinical program personnel, and individual departments regarding Policy and Procedures and governmental laws, rules and regulations. Maintaining a reporting system, including an anonymous means to report, and responding to concerns, complaints, and questions related to the Compliance Program. Maintaining a reporting system (hotline) and responding to concerns, complaints and questions related to the Compliance Program. Overseeing efforts to communicate awareness of the existence and contents of the Compliance Program. Ensuring that independent contractors (recipient service provision, vendors, billing services, etc.) are aware of the requirements of EIHAB Human Services Compliance Program. Acting as a resourceful leader regarding regulatory compliance issues. Actively seeking up to date material and releases regarding regulatory compliance. Continuing the momentum of the Compliance Program and the accomplishment of its objectives. The Structure and Duties and Role of the Compliance Committee Reporting Structure and Purpose Compliance Committee members are appointed by the Chief Executive Officer (CEO) and approved by the Board of Directors. Compliance issues are reported by the Compliance Committee to the CEO and Board, where appropriate. The Compliance Committee’s purpose is to advise and assist the Compliance Officer with implementation of the Compliance Plan. The Compliance Committee will meet on a regular basis, but not less than quarterly. Meeting minutes will be maintained by the Compliance Officer. ​ Function The roles of the Compliance Committee include: Analyzing the environment where EIHAB Human Services does business, including legal requirements with which it must comply. Reviewing and assessing existing Policy and Procedures that address these risk areas for possible incorporation into the Compliance Program. Reviewing and monitoring Compliance Program training and education to ensure that they are effective and completed in a timely manner. Ensuring that the Agency has effective systems and processes in place to identify Compliance Program risks, overpayments, and other issues and has effective policies and procedures for correcting and reporting such issues. Working with departments to develop standards and policy and procedures that address specific risk areas and encourage compliance according to legal and ethical requirements Coordinating with the Compliance Officer to ensure that the written policies and procedures and Standards of Conduct are current, accurate, and complete. Developing internal systems and controls to carry out compliance standards, Standards of Conduct, and policies and procedures. Coordinating with the Compliance Officer to ensure communication and cooperation by Affected Individuals on compliance-related issues, internal or external audits, or any other function or activity. Developing a process to solicit, evaluate and respond to complaints and problems. Monitoring internal and external audits to identify issues related to non-compliance. Implementing corrective and preventative action plans and follow-up to determine effectiveness. Ensuring the development and implementation of an annual Compliance Work Plan. Advocating for sufficient funding, staff, and resources to be allocated to the Compliance Officer to carry out duties related to the Compliance Program. Ensuring that the Agency has appropriate systems and policies in place that effectively identify risks, overpayments, and other areas of concerns including fraud, waste, and abuse. Monitoring and evaluating the Agency’s Compliance Program for effectiveness at least annually and making recommendations for necessary modifications to the Compliance Program as applicable. Developing and implementing a Compliance Committee Charter. The Charter will outline the Compliance Committee’s duties and responsibilities, membership, designation of a chairperson and frequency of meetings. The Charter will be reviewed and updated annually. ​ ​ Delegation of Substantial Discretionary Authority Any employee or prospective employee who holds, or intends to hold, a position with substantial discretionary authority for the Agency is required to disclose any name changes and any involvement in non-compliant activities including healthcare-related crimes. In addition, the Agency performs reasonable inquiries into the background of such applicants, all prospective employees, the Chief Executive and other senior administrators, Board members, interns, contractors, and vendors. The following resources may be queried when conducting screening: a) The System for Award Management (SAM) available on the SAM website. The URL address is: https://www.sam.gov b) HHS/OIG List of Excluded Individuals and Entities. The URL address is: http://exclusions.oig.hhs.gov/ . c) Medicaid Exclusions | Office of the Medicaid Inspector General. The URL address is: https://omig.ny.gov/medicaid-fraud/medicaid-exclusions d) Licensure and disciplinary record with NYS Office of Professional Medical Conduct (Physicians, Physician Assistants) (the URL address is http://www.health.state.ny.us/nysdoh/opmc/main.htm ) and/or New York State Department of Education (other licensed professionals) (the URL address is http://www.op.nysed.gov/opsearches.htm ). ​ ​ Education and Training Expectations Education and training are critical elements of the Compliance Program. All Affected Individuals are expected to be familiar and knowledgeable about EIHAB Human Services’ Compliance Plan and have a solid working knowledge of his or her responsibilities under the plan. Compliance policies and standards will be communicated to all Affected Individuals through required participation in training programs. The proper education and training of all Affected Individuals is a significant element of an effective compliance program. As such, all Affected Individuals will be expected to participate in appropriate training. It is the Compliance Officer’s responsibility to ensure that all Affected Individuals involved with the Medicaid service and billing process is educated about the applicable laws and regulations governing provider billing and documentation. In addition, EIHAB Human Services Compliance Plan shall be shared with all Affected Individuals, be available for inspection and shall be published on the EIHAB Human Services website. The Compliance Officer shall also develop, oversee and/or provide in- service training on Medicaid billing and documentation requirements for all Affected Individuals involved in providing and/or billing for Medicaid services periodically and at other times, including initial employment or assignment or appointment. Such training shall be mandatory and EIHAB Human Services shall maintain records of all trainings. Training Topics - General All Affected Individuals shall participate in training on the topics identified below: EIHAB Human Service’s Compliance Plan; Standards of Conduct and other related written guidance; Federal False Claims Act; New York False Claims Act; Whistleblower Protections; Risk areas and organizational experience; The role and responsibilities of the Compliance Officer and the Compliance Committee; Communication channels (name of Compliance Officer, reporting mechanisms, anonymous reporting mechanism); EIHAB Human Services’ expectations for reporting known or suspected fraud, waste, and abuse; illegal or unethical acts; actual or suspected violations of Federal or State laws and regulations; actual or suspected violations of the Standards of Conduct, the Compliance Program, and EIHAB Human Services’ policies and procedures; improper acts in the delivery or billing of services; and other wrongdoing (collectively referred to as “compliance concerns”) and how the Agency responds to such reports including the investigation process and corrective actions; EIHAB Human Services’ disciplinary policy and standards; Prevention of fraud, waste, and abuse; and Non-retaliation and non-intimidation policy. All Affected Individuals will complete the Compliance Program training no less frequently than annually. EIHAB Human Services will maintain an annual training plan. The training plan will, at a minimum, outline the subjects or topics for compliance training and education, the timing and frequency of the training, which Affected Individuals are required to attend, how attendance will be tracked, and how the effectiveness of the training will be periodically evaluated. The training plan will be reviewed by the Compliance Officer and Compliance Committee and updated as needed, but at minimum on an annual basis. Training Topics - Targeted In addition to the above, targeted training will be provided to all Affected Individuals whose job responsibilities include activities related to compliance topics. Managers shall assist the Compliance Officers in identifying areas that require specific training and are responsible for communication of the terms of this Compliance Plan to all independent contractors doing business with EIHAB Human Services. Orientation As part of orientation, all Affected Individuals shall receive a written copy of the Compliance Plan and Standards of Conduct and be provided access to Compliance Program policies and procedures. Attendance All education and training relating to the Compliance Plan will be verified by attendance and a signed acknowledgement of receipt of the Compliance Plan and Standards of Conduct. Attendance at compliance training sessions is mandatory and is a condition of continued employment/ contract/appointment/assignment with the Agency. Lines of Confidential Communication Expectations Open lines of communication between the Compliance Officer and all Affected Individuals subject to this Compliance Plan are essential to the success of our Compliance Program and commitment to comply with all applicable laws and regulations and the prevention of Medicaid fraud, waste, and abuse. All Affected Individuals have an obligation to refuse to participate in any wrongful course of action and to report the actions according to the procedure listed below. Failure to report is deemed misconduct and a violation of this requirement. ​ ​ ​ Reporting Procedure If any of the Affected Individuals learns of, or is asked to participate in potential noncompliant activities, in violation of this Compliance Plan, he or she should contact the Compliance Officer, his or her immediate supervisor, a member of the Management Team, or a member of the Compliance Committee. Reports may be made in person or by calling a telephone line dedicated for the purpose of receiving such notification (631) 771-7718, mailing information to 168-18 South Conduit Boulevard, Springfield Gardens, NY 11434 - Attention: Compliance Officer. Upon receipt of a question or concern, any supervisor, officer or director shall document the issue at hand and report issue to the Compliance Officer. Any questions or concerns relating to potential non-compliance by the Compliance Officer should be reported immediately to the Chief Executive Officer. The Compliance Officer or designee shall record the information necessary to conduct an appropriate investigation of all complaints. If the employee was seeking information concerning the Standards of Conduct or its application, the Compliance Officer or designee shall record the facts of the call, the nature of the information sought and respond as appropriate. Protections EIHAB Human Services shall, as much as is possible, protect the anonymity of all Affected Individuals who reports any complaint or question about EIHAB Human Services’ Compliance Program and Standards of Conduct. Strict confidentiality regarding the reporting of compliance concerns will be maintained unless the matter is subject to a disciplinary proceeding, referred to, or under investigation by Federal, State, or local law enforcement, or disclosure is required during a legal proceeding. Policy of Non-Retaliation and Non-Intimidation EIHAB Human Services will not take any retaliatory action against an Affected Individual who, in good faith, reports a compliance concern, as defined by this Plan or for good faith participation in the Compliance Program, including but not limited to: Reporting potential issues; Investigating issues; Self-evaluations; Audits; Remedial actions; and Reporting to appropriate officials as provided in sections 740 and 741 of the New York State Labor Law. Any threat of retribution, retaliation, or intimidation against a person who acts in good faith pursuant to their responsibilities under the Compliance Plan is acting against EIHAB Human Services’ Compliance Policy. Discipline, up to and including termination of employment, contract, appointment, or assignment, will result if such retribution, retaliation, or intimidation is proven. ​ Affected Individuals who believe they have been subject to retribution, retaliation and/or intimidation for reporting a compliance concern or for good faith participation in the Compliance Program shall report the actions to the Compliance Officer who shall conduct an investigation into the allegation in accordance with this Compliance Plan (Response to Compliance Issues). ​ Guidance Any Affected Individual may seek guidance about the Compliance Plan or Standards of Conduct at any time by following the reporting mechanisms outlined above. ​ Disciplinary Action - General Affected Individuals who fail to comply with EIHAB Human Services’ Compliance Program and Standards of Conduct, or who, upon investigation, are found to have committed illegal or unethical acts or violations of applicable Federal and State laws and regulations, the Compliance Program, the Standards of Conduct, or the Agency’s policies and procedures, will be subject to appropriate disciplinary action, up to and including termination of employment, contract, assignment, or appointment with the Agency. When the determination is made that a compliance violation occurred involving a contractor or vendor, the Compliance Officer will notify the Chief Executive and work collaboratively to determine and execute the appropriate corrective action. The Agency will apply progressive discipline consistent with the violation. Examples of the disciplinary action that may be taken in accordance with the nature and scope of the infraction include but are not limited to: (a) verbal counseling or warning; (b) counseling with written warning; (c) retraining; (d) reassignment or demotion; (e) suspension without pay; and (f) termination of employment, contract, assignment, or appointment. The Agency will consider intentional or reckless behavior as being subject to more significant discipline. The following actions will result in more significant disciplinary action: Authorization of or participation in actions that violate Federal or State laws, regulations, the Compliance Program, Standards of Conduct, or any related policies and procedures; Failure to comply with the Agency’s policies governing the prevention, detection, or reporting of fraud and abuse; Falsification of records; Submitting or causing to submit a false claim; Failure to report a violation by a peer or subordinate; Failure to cooperate in an investigation; and Retaliation/intimidation against an individual for reporting a possible violation or participating in an investigation. Any discipline will be appropriately documented in the Affected Individual’s file, along with a written statement of reason(s) for imposing such discipline. Such documentation will be considered during an employee’s regular and promotional evaluations. The Compliance Officer will maintain a written record of all disciplinary actions taken against Affected Individuals related to non-compliance and violations, including verbal warnings, and will reference these records when necessary to ensure consistency in application of disciplinary measures. The Compliance Officer will provide a report on disciplinary actions taken to the Compliance Committee and the Board of Directors. ​ Disciplinary Action -Supervisory Managers and supervisors will be disciplined for failure to adequately instruct their subordinates, or for failing to detect noncompliance with applicable policies and legal requirements, where reasonable diligence on the part of the manager or supervisor would have led to the earlier discovery of any problems or violations and would have provided EIHAB Human Services with the opportunity to correct them. ​ ​ ​ Auditing and Monitoring Internal Audits Ongoing evaluation is critical in detecting non-compliance and will help ensure the success of EIHAB Human Services’ Compliance Program. An ongoing auditing and monitoring system, implemented by the Compliance Officer, in consultation with the Compliance Committee, is an integral component of our auditing and monitoring systems. On an annual basis, the Compliance Officer, in conjunction with the Chief Executive, Senior Management, and Compliance Committee, will develop an audit plan based on an organizational risk assessment. This ongoing auditing and monitoring will evaluate at minimum, the following risk areas: Billings; Payments; Ordered services; Medical necessity; Quality of care Governance; Mandatory reporting; Credentialing; Contractor, subcontractor, agent or independent contract oversight; Review of contracts and relationships with contractors, specifically those with substantive exposure to government enforcement actions; Review of documentation and billing relating to claims made to Federal, State and third-party payers for reimbursement; Compliance training and education; Effectiveness of the Compliance Program; and Other risk areas that are or should be reasonably identified by EIHAB Human Services through its organizational experience. The audits and reviews will examine EIHAB Human Services’ compliance with specific rules and policies through on-site visits, personnel interviews, general questionnaires (submitted to employees and contractors), and record documentation reviews. Results of all auditing and monitoring activities will be reported to the Compliance Committee and Board of Directors. ​ Compliance Plan Integrity Additional steps to ensure the integrity of the Compliance Plan will include: The Compliance Officer will be notified immediately in the event of any visits, audits, investigations or surveys by any Federal or State agency or authority and shall immediately receive a photocopy of any correspondence from any regulatory agency charged with licensing EIHAB Human Services and/or administering a Federally or State-funded program or county-funded program with which EIHAB Human Services participates. Establishment of a process detailing ongoing notification by the Compliance Officer to all appropriate personnel of any changes in laws, regulations, or policies; as well as appropriate training to assure continuous compliance. ​ Response to Compliance Issues Violation Detection EIHAB Human Services maintains a formal confidential and anonymous compliance reporting process to encourage the reporting of any compliance concerns. Affected Individuals must promptly report any compliance concerns to Compliance Officer, the immediate supervisor, a member of Management, or a member of the Compliance Committee. Service recipients, vendors, and any party conducting business with EIHAB Human Services may report compliance concerns to the Compliance Officer through the confidential or anonymous reporting process. ​ As part of its Compliance Program, EIHAB Human Services will ensure that all reports of compliance concerns are immediately and objectively investigated and resolved promptly. Such investigations may be conducted by the Compliance Officer, members of the Compliance Committee, other employees or external parties as indicated or recommended by the Compliance Officer, the Chief Executive or legal counsel. ​ The Compliance Officer will take immediate measures to secure relevant evidence or documentation and will ensure the confidentiality of any information obtained from a report, interview or through an investigation, unless otherwise required by law. ​ Unless a potential conflict of interest exists, the Compliance Officer will inform the Chief Executive of any pending investigations. The Compliance Officer or Chief Executive will arrange to retain legal counsel, as deemed appropriate. Reporting The results of the investigation and remedial actions will be communicated confidentially to the Chief Executive, members of the Board of Directors, and other employees based on a need-to-know basis. The Compliance Officer shall report to the Compliance Committee regarding each investigation conducted unless conducted under attorney privilege. At the conclusion of an investigation involving legal counsel, he/she shall issue a report to the Compliance Officer, Chief Executive Officer, and Compliance Committee summarizing his or her findings, conclusions and recommendations and will render an opinion as to whether a violation of the law has occurred. The report will be reviewed with legal counsel in attendance. Any additional action will be on the advice of counsel. Rectification If the Compliance Officer, in consultation with legal counsel, identifies credible evidence or credibly believes that a State or Federal law, rule, or regulation has been violated, the Compliance Officer will promptly report such violation to the appropriate governmental entity, where such reporting is otherwise required by law, rule, or regulation. If EIHAB Human Services identifies that an overpayment was received from any third-party payer, the appropriate regulatory (funder) or prosecutorial (attorney general/police) authority will be appropriately notified with the advice and assistance of counsel. It is our policy to not retain any funds, which are received as a result of overpayments. Overpayments will be reported and refunded to Medicaid in accordance with the appropriate self-disclosure protocols and any required time frames. In instances where it appears an affirmative fraud may have occurred; appropriate amounts shall be returned after consultation and approval by involved regulatory and/or prosecutorial authorities. Systems shall also be put in place to prevent such overpayments in the future. Recordkeeping Regardless of whether a report is made to a governmental agency, the Compliance Officer shall maintain a record of the investigation, including copies of all pertinent documentation. The Compliance Officer will organize the information so that the Agency can determine if an infraction occurred. The Compliance Officer will securely maintain all notes of the interviews, all evidence and review of documents as part of the investigation file. This record will be considered confidential and privileged and will not be released without the approval of the Chief Executive Officer or legal counsel. ​

  • Q&A Waiver Requirement Inquiries | EIHAB Human Services

    Do You Have a Question? To Ask Question As we strive to continuously improve our waiver documentation requirements and pre-billing processes, we understand that you may have questions about required documentation and billing. Ensuring compliance is crucial to our operations, and we recognize the importance of providing a platform where you can gain clarity on these matters. We invite you to share any questions you may have. Please indicate your inquiries below, and our dedicated team will promptly get back to you with detailed answers or effective solutions. Your questions are invaluable to us as we work together to make our system more efficient, transparent, and user-friendly. We believe that by addressing your questions, we can help maintain the highest standards of compliance and operational excellence. Your input helps us identify areas for improvement and implement changes that benefit everyone involved. Thank you for your commitment to these standards, and for your continued efforts in supporting our mission. We look forward to your questions and to working together to enhance our processes.

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